Refund policy

We accept returns only under the following conditions:

  • Wrong product received
  • Damaged product on arrival
  • Expired or defective product

To be eligible for a return:

  • You must notify us within 24 hours of receiving the product.
  • The product must be unused and in its original packaging.
  • Photo or video proof is required for verification.

We do not accept returns for:

  • Opened or used products.
  • Products purchased by mistake.
  • Change of mind after delivery.
  • Improper storage after delivery
  • Mishandling by the customer
  • Orders reported after the claim window

Return & Exchange of Products:

  • Once the return request is approved, please return the item via a reliable courier service. Ensure the product is securely packaged to prevent any damage during transit.
  • Return Address: 

499, West 1st Street, KK Nagar,

Madurai - 625020,

Tamil Nadu, India.

+91 97889 93599

  • Return shipping charges (if applicable) are the responsibility of the customer, unless the return is due to an error on our part - such as receiving an incorrect item.
  • Once the returned product is received and verified at our store, the reshipment of the exchange item will be initiated.
  • Please note: Reshipping costs for exchange orders will be borne by the customer unless mistake on our part.

Refund Process:

  • Once the returned product is received and verified at our store (if applicable), the refund will be processed to the original payment method (e.g., UPI).
  • Please note: Shipping charges are non-refundable, unless the order was not shipped due to an error on our part.

Refunds will be considered under the following circumstances:

  • The customer does not receive the ordered products within 15 days due to Poomarathaia Store’s failure to ship.
  • The shipping address is outside the serviceable area of our partner courier companies.
  • The product you received appears to be damaged, incorrect, expired, or defective. Our team will review your request. You may be asked to provide a photo or video for verification. Once verified, your refund will be approved.

Refunds will not be issued in the following cases:

  • Incorrect or incomplete address provided by the customer.
  • Recipient unavailable at the provided address or premises at the time of delivery.
  • Refusal to accept delivery when the product is not damaged or defective.
  • Delivery made to a person or location as specifically instructed by the customer, other than the customer themselves.
  • Evidence of tampering or misuse of the product by the customer.
  • If a shipment is returned to our store due to delivery failure or other reasons, it cannot be cancelled. The package will be reshipped, and the re-shipping cost will be borne by the customer (if applicable).

Contact Information:

Cancellation Policy:

  • Orders cannot be cancelled once payment is completed. 
  • If payment is not received within 3 days of placing an order, it’ll be cancelled automatically.
  • If a shipment is returned to our store due to delivery failure or other reasons, it cannot be cancelled.

Order Modification/Editing:

  • Orders can be edited or modified only before completing the payment. Please contact us to modify your order.
  • Once payment is done, orders cannot be edited or modified.